Boston Children Hospital

BostonChildren Hospital



Bostonchildren Hospital

Chapter5: Summary, Recommendations, and Conclusion

SectionI: Summary

Evidently, has all over the years enjoyed prolongeddominance in the healthcare sector. The research noted that thesuccess of the private medical facility is due to the hospital`sability to utilize its strengths and opportunities. However, with theweaknesses and threats posed by other competitors such as Partner’sHealthcare System Inc and Shriners Hospitals for Children, thehealthcare facility is likely to experience significant losses,decreased market share and inconsistent competitive ability.

  1. Strengths

Asit was previously established, ’s strengthsdue to its proper design, organizational planning as well as itsefficient and competent leadership. To illustrate, the company’stop executive team has put sufficient measures in place to ensurethat the recruitment process is done in a fair and transparent mannerin a bid to select the most suitable candidates. Also, the employeescome from diverse cultural backgrounds. That is essential infostering unity and enhancing motivation. Similarly, the staffmembers share different skills and knowledge subsequently improvingtheir efficiency in handling patients. Additionally, the hospital hasautomated its services by incorporating modern types of equipmentsuch as genomics, informatics, neurology and vascular biology (BostonChildren Hospital. (2016).Besides, the medical facility has a strongbrand identity that is well known across the globe, and it chargeslower prices for the services offered compared to its competitors.Moreover, the company offers a wide variety of commendatory services,for instance, multi-faith chaplaincy which seeks to address people’sfaith and spiritual aspects.

  1. Weaknesses

Conversely,Boston Children’s Hospital has various flaws which have adverselyaffected its operation. For example, issues of racial discriminationwithin the medical facility have been on the rise where preference isgiven to white kids from wealthy families as opposed to black andLatino children from middle and low income earning homes. Equally,the hospital is facing several lawsuits for violation of civil rightsand medical malpractices. Lastly, employees are overworked (BostonChildren Hospital. 2016).

  1. Opportunities

Dueto the strong brand name, Boston Children’s Hospital has attractedpatients from all parts of the globe. As a result, the company’sfinancial performance has considerably improved, and that hasincreased enabled the medical facility to compete favorably withother hospitals such as Shriners Hospitals for Children which offersimilar services.

  1. Threats

Despitethe good performance and continued dominance in the healthcaresector, Boston Children’s Hospital has also experienced variousthreats, for instance, the hard economic times has compelled mostpeople to seek services from more affordable medical facilities. Thathas substantially affected its revenue. Also, there is increasedcompetition from other healthcare centers. Equally, governmentintervention on minimum wages rates will be an added expense to thehospital as well as increased mortality rates which have compelledthe hospital to provide specialized services to the senior citizens(BostonChildren Hospital, 2016).

SectionII: Recommendations

ForBoston Children’s Hospital to maximize its profits, minimize itscosts, improve its efficiency and competitive ability, it isessential for the top management team to utilize its strengths andopportunities to gain a higher competitive advantage compared toother healthcare facilities. Also, it should comprehensively addressthe threats and weaknesses as brought out in the followingdiscussion.

  1. Emphasizing the importance of medical ethics and provide informed consent

Inthis case, it is vital for the medical facility to increase theamount of funds allocated towards employee training on the importanceof observing high levels of work ethics, professionalism andcompetence when they are executing their day to day duties. Here, thephysicians should be enlightened on the significance of prioritizingtheir communication with patients (Ferrand, et al 2016). To implementthat, healthcare practitioners should listen carefully to thepatients, try as much as possible not to dismiss or appear todownplay their concerns. Similarly, they ought to set realisticexpectations and provide clear answers to the patients. That willcreate a good rapport between healthcare professionals and theirpatients, decrease the likelihood of medical errors hence minimizingthe risk of lawsuits that Boston Children’s Hospital is currentlyfacing.

Further,Ferrand et al (2016), argues that it is vital for the medics toprovide informed consent to the patients before performing anyprocedures such as surgery. Therefore, to reduce lawsuits filedagainst the hospital due to medical malpractices and violation ofcivil rights, the practitioners should always advise patients on therisks, benefits and alternatives available depending on the servicesprovided. That will result in increased patient satisfaction thusreducing their possibility of filing a complaint because of medicalerrors or any form of mishandling.

  1. Regularly update its policies

BostonChildren’s Hospital should allocate a substantial amount of fundstowards creating a special department that will be mandated with therole of ensuring that the adopted policies are consistent with thefirm’s goals and objectives (Kompany,Luis &amp Motacki, 2016).For instance, the medical should review existing policies andintroduce more stringent measures on medical carelessness, patientmishandling or any form of behaviour that is against the setstandards. Also, the hospital should prioritize employeesatisfaction. In this case, they should assess and compared theamount of workload available with the number of staff. After that,the human resource department can be in a better position to decideon whether the medical facility should hire new staff members. Itwill also determine whether the cost of recruiting skilled personnelwon’t overstretch the hospital’s resources (Ferrandet al.2016).Thatwill address the issue of employees working for long hours or evenover the weekends and it should be done on a regular basis. Employeesshould be involved and informed to avoid any form of resentment.

  1. Employee motivation

Thegovernment intervention on minimum wages, as well as the hardeconomic times, is an added expense to the healthcare facility.However, Boston Children’s Hospital can address such pressures byintroducing measures such as rewarding the best employees throughsalary increment, reducing medical expenses for their familieswhenever they visit the facility and job promotions (Kompanyet al. 2016).That will inspire other workers to work extra harder so that they canenjoy such benefits. As a result, the output of employees improve,the company will get more profits which will be used to meet theminimum wage requirement set out by the government. The processshould be facilitated and implemented the soonest time possiblebecause employees form the backbone of the company`s excellentperformance. Employee motivation is crucial in minimizing industrialstrikes or absconding duties due to low pay (Ferrandet al. 2016).

  1. Keeping pace with technological innovations

Justlike any industry where competition is an issue that should beconsidered, Boston Children’s Hospital faces a similar challengefrom its close competitors such as Partner’s Healthcare System Incand Shriners Hospitals for Children. It is essential for the hospitalto improve its budgetary allocation towards research and innovation.That will entail introducing more types of equipment to provide hearttransplant, radiography and chemotherapy services. Innovations shouldbe done more regularly because technology keeps on changing due toglobalization(Kompany et al. 2016).

SectionIII: Conclusion

  1. Significance of competition in an industry

Understandably,competition is an essential aspect of any industry. That is becauseit results in increased research, innovation, improved services andcustomer service satisfaction. Therefore, with the stiff competitionfrom other hospitals, Boston Children’s Hospital will be compelledto facilitate its operations by keeping pace with technologicalinnovations and ensuring that it facilitates its operations.

  1. Reasons as to why I believe Boston Children’s Hospital will adopt my recommendation

Firstly,the hospital has a flexible form of leadership that is ready toembrace changes provided that they are consistent with the goals andobjectives that have been put in place. Also, investing in researchfor better services such as heart transplant is a viable idea. Moatmedical facilities do not offer such services because of the costsinvolved. Therefore, through innovation and proper allocation ofresources, the hospital will satisfy patient needs subsequentlygaining competitive advantage.

Employeesatisfaction through job promotion, salary increment and medicalincentives for the families is also practical because they are thepeople to steer the hospital towards achieving its goals. Regularassessment and review of the policies are worth to be consideredbecause it will allow updated guidelines and procedures to beimplemented. Lastly, emphasizing on the importance of medical ethicsand provision of informed consent is feasible since it will minimizelawsuits, improve the reputation of the medical facility and reduceexpenses incurred in those cases.


BostonChildren Hospital. (2016). BostonChildren`s Hospital Reviews.Glassdoor.Retrieved 7

November2016, from

Ferrand,Y. B., Siemens, J., Weathers, D., Fredendall, L. D., yunsik, C.,pirrallo, R. G., &amp Bitner, M. (2016). Patient Satisfaction WithHealthcare Services: A Critical Review. QualityManagement Journal,23(4),6-22.

Kompany,L., Luis, K., Manganaro, J., &amp Motacki, K. (2016). Items ofInterest. Children`s Specialized Hospital and Get Well Network™Collaborate to Improve Patient Education and Outcomes Using anInnovative Approach. PediatricNursing,42(2),95-99.

Boston Children Hospital

BostonChildren Hospital

Hospitalsare established to meet the needs of the society. They make use ofinputs from the environment such as medicines and skilled personnelto provide healthcare services to the community members. The extentto which health institutions attain their goals depends on a varietyof factors. Hence, organizations are recommended to utilize SWOTanalysis which stands for Strengths, Weaknesses, Opportunities andThreats to analyze their operations to enable them to put more focuson the areas where they are strong as well as where there are greatopportunities (Hill &amp Jones, 2009). The paper will offer acomprehensive SWOT analysis of Boston Children by giving a detailedstrategic summary of business operations.

SectionI: Analysis of internal strengths and weaknesses of Boston ChildrenHospital

Thissection will study the internal environment of Boston ChildrenHospital regarding the leadership controlling, planning, as well asthe organization design


• Thecompany provides a culture that promotes health and well-being forevery worker by employing individuals from diverse culture background(, 2016).

•Advancementin technology whereby the hospital has integrated modern equipmentsuch as the vascular biology, neurology, informatics, and genomics.

• Globalpresence whereby the hospital has established its branches in variousnations to enhance its service delivery

• Lowerprices compared to its competitors, that is, the hospital appliesdifferent rates regarding its regions of operations.

• Skilledpersonnel

• Wellrecognized institution, Boston children’s hospital is well-knownglobally for its research and clinical superiority

• Thehospital provides patients and families access to an array ofcomplimentary services such as multi-faith chaplaincy that addressesspiritual aspects


• Thehospital has received several lawsuits due to medical malpractice andviolations of civil rights.

• Thehospital has poor management of staffs whereby some are forced towork more than recommended 8 hours and on weekend

• Therehas been racial discrimination whereby white children fromhigher-income families are given priority over the black and Latinokids from low-income households.


Theinternal environment of the has thepotential of influencing the hospital’s performance. In regards tothe strengths of the organization, we can conclude that theleadership is excellent in that it has integrated various measuresthat promote the effectiveness of the hospital. Structuring of thehospital to meet the needs of the patients as well as low prices thatsatisfy the needs of all patients’ boost its competitive advantage.This is due to proper planning on the part of the management sinceregions are endowed differently. Moreover, the company has integratedmeasures that foster research and development to the betterment ofthe services delivery. Also, the human resource department hasrecently raised the minimum salary of the employees as well asintegrated measures that help in the recruitment process. All thesefactors contribute to the strengths of the Boston Hospital.

Onthe other hand, poor management of staff has resulted in multiplelawsuits that have adversely affected the reputation of the hospital.It is due to death of many children before being diagnosis. It canhence be attributed to poor planning as well as poor management ofthe operations. Racial discrimination affecting patients representthe organization’s failure to address its diversity. Allindividuals are the same hence the hospital seems to have failed inits mission of service delivery which is supposed to promoteequality.

Section11: Analysis of opportunities and threats facing Boston ChildrenHospital

Thissection mainly focuses on analyzing the threats and opportunitiesthat affect the future success of the .


• Theinflux of international patients in the Boston children Hospital willboost financial performance of the hospital.

•Advancementin technology will allow the hospital to increase its efficiency aswell as the capability of dealing with a broad range of services.

• Globalpresence will as well increase the competitive advantage of thehospital all over the world.


• Increasedcompetition globally since most hospitals have integrated a widerange of services delivery

• Governmentintervention regarding low wages and safety regulations will infuture increase the expenses of the hospital.

• Economicdowntimes whereby most individuals will hence tend to seek medicalattention from low –income hospitals

• Decreasein mortality at old age poses a threat to the hospital

Analysisof external environment

Theexternal environment encompasses a variety of factors including theglobal, social, technology, demographic, and political forces. Inthis case of Boston hospital, these forces present the threat as wellas the opportunities to the operations of the hospital. Regarding theopportunities, global forces have resulted in the increase in thenumber of the patients from all over the world which has improved thehospital performance. Also, technology enhancement is a realopportunity to the hospital management in that it will help in theintegration of a full range of services. By threats, the demographicaspects pose risks to the performance of the hospital in thatincrease in individuals of over 65 years of age who demands morecomplicated services will add hospital expenses since the governmentsubsidizes their medics. Additionally, economic forces affect thehospital operations since during recession fewer services aredemanded (Rosa, 2013). Social factors include, the governmentinterference with the hospital management by high wages, low prices,as well as increase in tax payment, adds up to the expenses of thehospital decreasing its efficiency.

SectionIII: Evaluation of SWOT analysis

Bostonhas in the past received several lawsuits due to healthcaremalpractices and violation of civil rights. The lawsuits have thepotential of adversely affecting the company’s future success whichdisadvantages it regarding access to new markets. Moreover, racialdiscrimination experienced by some of the patients also can affectthe hospital’s success as most patients will prefer otherhospitals.

Basedon the poor management of staff, the hospital is not able to dealwith its operations and services effectively. It means there is nomotivation for the employees which decreases their productivity andin the long run, the hospital’s efficiency will decrease. Also,employees lack the sense of ownership as they feel they are notappreciated.

Thecompany can hence minimize the number of lawsuits against it byemploying some strategies destined to improve operations andmanagement. For instance, can set upappropriate employee policies to direct the behavior of the workersas well their responsibilities in the organization. High disciplinelevels, for example, will enhance effectiveness in the organizations(Winey &amp Saunders, 2015). Cases of patients neglect by theworkers should be dealt with accordingly. Additionally, employingindividuals from distinct cultural backgrounds will help the companyto reduce cases of racial discriminations. Multiple training sessionson various aspects concerning the hospitals such as how to use newtechnology and how to treat individuals equally will also minimizethe challenges affecting the organization.


BostonChildren Hospital. (2016). BostonChildren`s Hospital Reviews.Glassdoor.Retrieved 18

October2016, from

Hill,C. &amp Jones, G. (2009). StrategicManagement Theory: An integrated Approach: Strategic

Managementseries.Cengage learning.

Rosa,J. (2013). Disruptinghealth care: The unique challenges facing health tech entrepreneurs

-Vector.Vector.Retrieved 31 October 2016, from

Winey,D. &amp Saunders, A. (2015). Exploringthe Business Impact of Workforce Development

Servicesa Case Study of Boston Children’s Hospital.CareerSTAT jobs for the future and national fund for the workforce.Retrieved 31 October 2016, from