Communication Issues


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Communicationis a daily practice among all individuals and is used to convey,messages and impressions. This text explores the issues ofhierarchical organizations in the society and their influence of thecommunication process. The organizational theories are used tounderstand the influence of hierarchical structures on thecommunication process. The quantitative methods of data collectionare used to conduct the research.


Everyindividual communicates with the people around them, the environmentand even to oneself. Many organizations observe formal communicationtechniques when sending and receiving the organizational informationfrom various channels (Yan, Qian, Sharif &amp Tipper, 2013).Hierarchical communication is the transfer of information between themanagers and the employees (Yan, Qian, Sharif &amp Tipper, 2013).The directors provide five kinds of messages to the workers the workprocedures, the rationale, instructions, feedback and anindoctrination of the institutional objectives (Yan, Qian, Sharif &ampTipper, 2013).

Theeffectiveness of communication process can be evaluated by theindividual`s speaking skills and the medium of information transfer. This topic is important as it assists the researchers to understandthe various mechanisms applied in making effective communicationbetween individuals at the different hierarchical levels of a societyor organization (Yan, Qian, Sharif &amp Tipper, 2013). Therefore,one would understand the different mechanisms and challengesencountered in the communication process between the seniors andtheir subordinates in any social setting (Yan, Qian, Sharif &ampTipper, 2013).Thehierarchical structures of the society hinder the effectiveness ofcommunication processes.

Theoriesabout hierarchical communication

Oneof the major theories that explain hierarchical communication is thetraditional perspective of the organization (Shafritz, Ott &ampJang, 2015). This theory was developed in 1959 at a symposium hostedby the Foundation for Research on Human behavior. The organizationalis a combination of scientific management, bureaucratic andadministrative theories. It emphasizes that the nature of anorganization is a group of individuals who are connected viastandards and perform their duties by observing a systematicallycoordinated structure. The modern organizational theory states that anetwork of communication comprises of two or more individuals,related through the input and output process (Shafritz, Ott &ampJang, 2015). According to the theory, an organization may bring theimpact of symbolic interactions, procedures, and institutionalculture through meaningful interactions across various levels of theinstitution.

Theorganizational theorists state that systems are based on thecommunication between the workers at different ranks in either verbalor non-verbal interaction (Shafritz, Ott &amp Jang, 2015). Thepostmodernism says that the organization is an area of powernegotiations where the high-ranking staff compromises thesubordinates to observe their authority (Shafritz, Ott &amp Jang,2015). Therefore, the reconstruction power is necessary for effectivecommunication. The postmodernists hold that the organization’sstaff should be allowed to participate in the decision-makingprocesses to enhance effective communication of the directives(Shafritz, Ott &amp Jang, 2015).

Quantitativeresearch techniques

Accordingto Pickard (2012), the quantitative research methods involve theobjective measurement systems and statistical data analysis. Some ofthe primary qualitative data collection methods includequestionnaires, which assist the researcher in evaluating firsthandinformation about the respondents and allowing one to collect hugescores of evidence (Pickard, 2012). Surveys are an importantqualitative method of data collection that allows the investigator toconduct an adequate observation of the research population. Otherimportant sources of qualitative data include the secondary sources,comprising of already conducted investigations. The quantitativeanalysis techniques aim at collecting statistics and analyzing it tomake some specific explanations of a phenomenon (Pickard, 2012). Thegoal of quantitative research is to identify the relationship betweenthe independent and the dependent variables in a study population.The major types of designs applied in quantitative studies are thedescriptive or experimental designs (Pickard, 2012).

Anotherresearch method is the qualitative research method that mainlyconcerns a descriptive approach to research. Here the researcher onlymakes a statement describing the relationship or nature of differentfactors. While the descriptive method analyzes only the connectionbetween phenomena, the experimental design studies the cause-effectrelationship among the occurrences. Quantitative research techniquesapply consistent and detailed data, to provide ideas concerning aresearch problem in a free-flowing manner (Pickard, 2012).


Variousindividuals are categorized in the society and organizations atdifferent ranks. The hierarchies have a profound effect on thecommunication among the people across these hierarchies. The grouptheory is applied to aid in understanding the way the hierarchicalstructures in the institutions affect the communication system. Thequalitative research techniques are useful in analyzing therelationship between various phenomena in the communication systemsby investigating the statistical data.


Pickard,A. (2012).&nbspResearchmethods in information.Facet publishing.

Shafritz,J. M., Ott, J. S., &amp Jang, Y. S. (2015).&nbspClassicsof organization theory.Cengage Learning.

Yan,Y., Qian, Y., Sharif, H., &amp Tipper, D. (2013). A survey on smartgrid communication infrastructures: Motivations, requirements andchallenges.&nbspIEEEcommunications surveys &amp tutorials,&nbsp15(1),5-20.