COMMUNICATION OF SENSITIVE ISSUES 5
Communicationof Sensitive Issues
Communicationof Sensitive Issues
Communicationis a crucial aspect in the healthcare industry. Poor or inadequatecommunication can be argued to be the cause of most of the problemsin the world (Chang, 2015). Practitioners should ensure that theyalways communicate well with the patients due to the sensitive natureof healthcare sector. However, the sensitivity of the issue thatneeds to be addressed may hamper information passage. One of theinstances that consultation tends to be unclear is when apractitioner tries to extract the sexual history from a patient.Mostly, the individuals are ashamed of revealing the history of theircarnal knowledge to the health care experts. This makes the exchangeof knowledge between a doctor and a patient difficult (Tschannen,2011). Practitioners should develop good communication strategiesthat will help them to get the correct sexual information from thepatients so that they may determine the best medication or assistanceto offer the clients. The purpose of this paper is to illustrate howcommunication should be handled with much concern in the healthcaresector.
Patientsmay be unwilling to disclose their sexual history because of somereasons. The problem of weak information exchange between patientsand practitioners can be solved by developing a valid culturalcompetence. Cultural proficiency is a set of congruent habits,policies, and attitudes that work together in a system orinstitutions, as well as professionals that enable that system towork efficiently in cross-cultural situations (Chang, 2015). Thisconcept has five essential elements, which ensure that the healthcareproviders become culturally competent.
Thefirst element is, valuing diversity, which prepares practitioners tobe ready to serve individuals from different cultural backgrounds. Itis always recommended that patients should be informed of their basicrequirements that they are supposed to oblige regardless of theirculture. However, the doctor should always be able to work with thespecial needs of such patients. Second is that an organization shouldhave the capacity for cultural self-evaluation, which ensures thatall the clients are equally served regardless of their traditionbackgrounds. Third is being aware of the inherent dynamics whendifferent customs intermingle. Fourth is that a heath care providershould have an institutionalized civilization knowledge. Lastly,institutions should develop adaptations to facilitate servicedelivery reflecting an appreciation of moral diversity. It isimportant to note that cultural competence is not an end itself, buta way of trying to meet a common understanding between the partiesinvolved. It is a vital aspect of service delivery in an institutionthat expects visitors from varied cultures (Raupp, 2012).
Thereshould be universal ethical principles that should be followed toco-relate with members of different cultures well. For instance, inthe health care sector, practitioners are required to observe certainethical principles. They serve well because their objectives areclear and seem to apply to all people with little consideration ofpolitical, cultural, social or economic context (Fikry, 2012).Moreover, the patients’ information should always remainconfidential, and no outside party should be given the medicalrecord. This makes the clients be free to share their privateinformation, specifically, sexual history. Another ethical code thatdoctors should develop is being humane. They should not discouragepatients, regardless of how severe their conditions might be. Also,practitioners should be in a position to address issues affectingtheir clients without any feeling, attitude or subjectivity. Thiswill help to build a sense of trust from the patients (Fikry, 2012).
Whenit comes to therapeutic relationships, communication should be doneeffectively when required. The relationship between a patient and adoctor depends primarily on the expression abilities of the two. Onmany occasions, patients are not willing to share their sexualhistory that leads to the condition that is being addressed by thedoctor. For instance, a married woman with a sexually transmitteddisease might lack the ability to give details willingly on how shecontracted such a disease. However, as a doctor should let thepatient understand that what matters is the treatment. Moreover, whentrying to get sexual history, practitioners should develop somequestionnaires that the patients can fill without necessarilyanswering questions directly. Patients tend to communicate moreprudently in written questions because they will not have thehumiliation of explaining to another person about their privateaffairs. Besides, the physicians should always maintainprofessionalism at all times since it comes with certain standards ofregulations that doctors should have. Besides, it stipulates the waytherapists should relate and conduct themselves at the workplace(Chang, 2015).
Inconclusion, proper communication is crucial in the healthcareinstitutions. Patients might have communication problems, especiallywhen it comes to matters concerning sexual health. Differentcultures have distinct views on how certain things should be done.Subsequently, this leads to a sense of guilt when they break theirethical beliefs. However, experienced doctors should know how toapproach each case without making the patients feel sorry about thecircumstances that caused them to be sick. If proper communicationstrategies are embraced, the health care institutions stand a betterchance of serving the sick individuals effectively.
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