Statistical Thinking in Health Care

StatisticalThinking in Health Care

StatisticalThinking in Health Care

Processmap on the prescription filling process

Thereis a need to come up with a process map that shall identify theproblems the HMO`s pharmacy is facing in a bid to address themaccordingly. Notably, one issue that is evident in the pharmacy isthat of the provision of wrong medication. The case occurs where thepatient comes to the store with right rightful prescriptioninformation regarding a health problem from a doctor, but thepharmacy technician dispenses a different drug. The other problem isthat of administering the wrong dosage of a given drug (Reis, Scopel,Correr, &amp Andrzejevski, 2013). The case is, especially worsewhere the pharmacy technician dispenses a drug in amounts that areway higher than the prescribed dosage. In the end, such a situationposes a risk of harmful health effects on patients and in the worstcases could lead to fatality. Also, the pharmacy attendants couldconfuse drugs due to having names that almost sound the same or thosethat resemble one another. Additionally, there are cases ofmiscommunication between physicians and pharmacists. As a result,pharmacy attendants end up dispensing a wrong drug, different fromthe one desired by the patient.

TheSIPOC model can be used to analyze the business process of HMOpharmacy. The supplier could have failed to provide a proper labelingof drugs. As a result, this poses significant problems with regardsto the proper dispensing that is in line with the requiredprescription for a given drug (Kempen, van de Steeg-van, Hoogland,Liu, &amp Bouvy, 2014). Another problem lies in the doctorsproviding misleading information on the prescriptions. Consequently,this makes it hard for pharmacy assistants to provide proper drugregimen that is needed by patients. The pharmacy attendants couldalso have a limitation concerning possessing required competencies tounderstand different medications that are offered at the facility,and, therefore, running a risk of dispensing drugs that are differentfrom those listed as per given prescription (Reis et al., 2013).There is also a chance that the customer could have interfered withthe prescription list in such a way that it makes it hard for thepharmacy attendant to determine the rightful drug prescribed by thehealth care provider. In such a case, the attendant could end upproviding the customer a drug that is different from what wasspecified.

Processmap and SIPOC model

Giventhe various issues identified in the problems that face the pharmacy,several root causes are associated with the problems. One of them isthe fact that some of the pharmacy attendants could be lacking enoughinformation to make the proper dispensation of drugs that are neededby customers (Kempen et al., 2014). The pharmacy management couldhave failed to follow hiring processes in recruiting professionals.As a result, these professionals, due to their low qualifications,could have failed to exercise professionalism that would haveinfluenced better administering of drugs to patients. Another casecould be that of lack of team-work, in particular between thepharmacy attendants and the pharmacists. In such a case, thepharmacist could fail to provide the attendant with the necessaryinformation that may be required to dispense the right drug and inits actual quantity. Both of these are major problems common in manyhealth organizations and therefore, there is need the affectedentities to come up with strategies to address such issues tominimize future occurrences.

Maintools that would be used

Someof the tools that I would use to collect data would be the use ofinterviews and questionnaires. As such, this will enable me toidentify the different problems experienced at the pharmacy. I wouldidentify some pharmacy attendants who will provide the requiredinformation that will prompt the making of necessary adjustments toreverse the worse situation (Kempen et al., 2014). Also, I wouldcollect data on the knowledge levels of the pharmacy attendants aswell as their ease of communication with the pharmacist in a bid toidentify some of the challenges they may be facing (Reis et al.,2013). Notably, the use of questionnaires and targeting data aboutpharmacy professionals is bound to increase the chances of solvingthe problem accordingly.

Solutionto the HMO pharmacy`s on-going problem

Oneof the ways through which HMO pharmacy may be able to solve theproblems faced is by providing training for both pharmacy attendantsand pharmacists (Reis et al., 2013). Such a process will help improvetheir capacity to provide a proper dispensation of drugs to patients(Kempen et al., 2014). Notably, the training is bound to increasetheir level of knowledge as well as improve their communicationskills. Besides, the exercise is bound to foster teamwork among them.


Kempen,T. G., van de Steeg-van, C. H., Hoogland, P., Liu, Y., &amp Bouvy,M. L. (2014). Large scale implementation of clinical medicationreviews in Dutch community pharmacies: drug-related problems andinterventions.&nbspInternationaljournal of clinical pharmacy,&nbsp36(3),630-635.

Reis,W. C. T., Scopel, C. T., Correr, C. J., &amp Andrzejevski, V. M. S.(2013). Analysis of clinical pharmacist interventions in a tertiaryteaching hospital in Brazil.&nbspEinstein(Sao Paulo),&nbsp11(2),190-196.